Verizon Value Brands
Employee Training Material
Call center agents are struggling to retain information provided in Verizon’s training documents, which are lengthy, complex, and ill-suited for their age demographic.
We created easily-digestible educational content in a format native to the mostly Gen Z call center team using simple, visually-stimulating indicators.
storyboards, VO script, on-screen copy and infographics
Total Wireless Protect
Before: Bland, text-heavy job aid document…
…after: Educational short-form video and simple reference one-sheeter.
Straight Talk Premium Plan Upgrades
Before: Dense job aid packet with complicated tables…
…after: Short form video with frequently changing frames and a human delivering the information.